Shipping and Delivery

Last updated: June 15, 2025

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We have established partnerships with reputable delivery aggregators such as iThinkLogistics, and Shiprocket to handle the shipment of domestic orders. These aggregators work with reliable carriers including FedEx, Aramex, DHL, Blue Dart, Delhivery, Amazon ATS and Smartr Logistics, depending on the pin code connectivity in your area.

Once your order is shipped, you will receive a tracking ID via email or SMS, allowing you to monitor the progress of your package.

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For ready-to-ship items, the estimated delivery timeline is 3 to 5 calendar days based on geographical location, taking into account your location. Our team will process your order within 2 working days. In the event of any delays, we will proactively communicate with you to keep you informed.

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Please note that if the shipping or delivery company faces operational issues, natural disasters, vehicle breakdowns, or other factors beyond our control, the delivery of your order may be delayed. While we will make every effort to ensure your shipment arrives safely and promptly, we cannot assume responsibility for such delays. However, rest assured that we insure all our shipments to provide additional security.

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All-India Free Shipping​

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We offer free shipping for all orders placed within India, regardless of order value or payment method. Enjoy hassle-free shopping with no additional shipping charges.
 

We are committed to ensuring a smooth and efficient delivery process for your orders. If you have any further questions or concerns regarding shipping, please feel free to reach out to us.

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Returns and Exchanges

 

We strive to provide superior products and ensure customer satisfaction. We accept return and exchange requests within 5 days of delivery, subject to approval. This means if you receive a defective, damaged, or incorrect product, or if there is another valid concern, you may raise a return or exchange request within this time frame.

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Our team will carefully review each request. Approved cases will be eligible for either an exchange or a refund, depending on the nature of the issue and after a quality check of the returned product. Please note that items must be unused, undamaged, and returned in their original packaging with all tags intact to qualify.

 

To initiate the process, kindly contact us through either of the following channels within 4 days of receiving your order:​​​

Email: hey@sneakyleather.com
Phone: +91-9901350196

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Once we receive your request, our team will respond within 24-48 hours to guide you on the next steps. If your return is approved, we will arrange for a courier pickup of the product. Upon inspection and verification, we will either dispatch a replacement item at no additional cost or process a refund to your original payment method within 2 business days of approval. Please note that return shipping costs may apply in some cases and will be communicated during the process.

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Thank you for choosing our products. We appreciate your understanding and cooperation as we work to deliver the highest quality and exceptional service.

 

Refunds

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Refunds are processed only under specific scenarios. Most accepted returns are resolved through replacements or exchanges for defective items (as noted in our Returns and Exchanges policy).

However, in rare cases, a goodwill refund may be extended. These include situations such as:

• The item is unavailable or out of stock after purchase

• A duplicate order was placed by mistake and reported before dispatch

• We are unable to dispatch due to internal or logistical constraints

• A cancellation request is received before dispatch and is approved at our discretion
  (Note: In such cases, payment gateway charges may be deducted from the refund amount)

• A Return-to-Origin (RTO) occurs due to an incorrect address or contact details provided by the customer
  (In this case, RTO and forward shipping costs will be deducted before issuing the refund)

Goodwill refunds are exceptions, handled on a case-by-case basis, and not guaranteed for reasons such as change of mind, late cancellation requests, or customer-side issues.

Once approved, refunds are initiated within 12 hours of acknowledgment. The refund is processed back to your original payment method, with actual credit timelines depending on your bank, card network, or payment gateway — typically within 2–7 business days.

You will receive:

• A confirmation email from us with transaction details

• And in many cases, automated updates from your payment gateway or bank/card provider

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For questions, please reach out at hey@sneakyleather.com or WhatsApp us at +91-9901350196.

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Missing Packages and False Delivery Disputes

In the unfortunate event that your order is lost in transit or the tracking status indicates delivery but you have not received it, we are here to assist you. Please take note of the following guidelines to initiate the resolution process:

1. Contact us promptly: If your package is marked as delivered but you have not received it, please reach out to us within 48 hours of the delivery status update. You can contact us via WhatsApp at +91-9901350196 or email us at hey@sneakyleather.com. When emailing us, please include "Lost/False Delivery" in the subject line.

2. Delivery dispute initiation: Upon receiving your notification, we will promptly initiate a delivery dispute with our logistics partner. This process involves collaborating with them to investigate the situation and locate your package.

3. Time limit for reporting: To ensure the effectiveness of the investigation, please note that we can only accept requests for delivery disputes within 48 hours of the package being marked as delivered. Requests received after this time limit will not be accepted.

4. Proof of delivery and investigation: Once the delivery dispute is initiated, we will work with our shipping partner to obtain proof of delivery and conduct a thorough investigation. We will keep you updated on the progress and any relevant findings.

5. Non-monetary responsibility: As we insure all shipments, we will raise a claim with our logistics partner in genuine cases. If the claim is approved, we will extend a suitable resolution such as a replacement or refund. However, if there is any indication of foul play, if the delivery company provides valid proof of delivery (such as GPS data or delivery confirmation photos), or if the customer is unable to provide reasonable supporting evidence to the contrary, we regret that we cannot assume monetary responsibility or issue compensation.

We understand the importance of your order and will do our best to assist you throughout this process. Thank you for your understanding and cooperation.
 

Incorrect Address and Costs Incurred

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As outlined in our Returns and Exchanges and Refunds policy, customers are responsible for ensuring accurate shipping details at the time of placing the order.

If an incorrect address or invalid contact information results in a return-to-origin (RTO) scenario, the customer will be liable for:

• The RTO charges incurred by the courier

• Forward shipping costs if a redelivery is requested

In the event the customer prefers a refund instead of redelivery, the above charges will be deducted from the refund amount, and the balance will be processed as per our standard Refunds policy.